Terms and Conditions

Please read these terms carefully, and print and keep a copy of them for your reference.

General information about Green Care.

This website is owned and operated by: Green Care (trading name of LCC Ltd (Company reg number: 07727368 )) Address: 10 Heaton Court, Scarisbrick Business Park, Scarisbrick, L40 8HS Phone number: 01704 841438

This Terms and Conditions supersede any prior Terms and Conditions or any general or specific terms and conditions of the Customer. Every product order placed on the Site, presupposes the prior consultation and the acceptance by the Customer of the Terms and Conditions.

Green Care uses Stripe and Bank Transfer, or cash upon collection to process all payments.

Ordering process

The ordering process on the Site consists of following steps:

  • Locate the product you want to purchase by navigating to the relevant page on the website
  • Select the product by, clicking on the product you want to purchase
  • Select the quantity you require and click “Add to basket”
  • You can access the shopping basket by clicking the “Cart” link which will appear at the top of the screen
  • Check the details of your order then click on the “Proceed to Checkout” button
  • Enter your delivery address then choose you payment method.
  • Complete your order by paying for your goods.

After submitting the order we will send the Customer an e-mail confirming receipt of the order.


In these terms and conditions ‘the Seller’ means Green Care and ‘the Buyer’ means the purchaser of ‘the Goods’ meaning goods, products or services from ‘the Seller’ under these terms and conditions. ‘The website’ means www.green-care.co.uk and transactions received by other third party websites.

Cancellation and Acceptance of Orders

All contracts are made and all orders are accepted by Green Care on the basis that these conditions are the only terms and conditions upon which the Seller supplies the products, goods or services (‘the Goods’) to the buyer and no other terms or conditions are accepted unless approved by the Seller in writing

Orders accepted by the Seller may only be cancelled with the Seller’s prior written consent and prior to despatch

Prior to despatch non-standard items, special order and perishable items cannot be cancelled, you will be made aware of any of these products prior to placing your order
Orders cannot be cancelled once ‘the Goods’ have been despatched or confirmed with the Seller, without contacting the Seller to discuss

Orders become binding upon the submission of ‘the Buyers’ order to ‘the Seller’ this can be via phone, the website, email or a purchase order


Prices and special offers are correct at the time of the goods being displayed on the Green Care website and any third party websites but can be subject to change without notice. All prices on the Green Care website exclude VAT, at the UK ruling rate, plus delivery costs and insurance unless otherwise specified.

Where third parties are involved their pricing policy may operate under a separate level of terms and conditions which will apply. Details of these can be obtained on request from Green Care.

The price payable for the Goods is subject to alteration at the Seller’s discretion by notice to the Buyer at any time before delivery.


Delivery of goods, unless otherwise specified, shall be made by the Seller to an address specified by the Buyer. If amends are made by the Buyer to any delivery address once the order has been despatched the Buyer will be liable for any additional delivery charges that may be incurred by the Seller.

Any delivery date or dates which may be quoted verbally or in writing are estimates only. The Seller shall not be liable for failure to deliver by such dates, or for any damage or loss arising directly or indirectly out of delay in delivery as all times for delivery are quoted in good faith.

If the Buyer is not available for acceptance/receipt of their order from the Supplier’s delivery service they will be liable for any additional delivery costs that may be incurred when trying to make further re-delivery attempts or the returning of products to the Supplier. All deliveries will require a signature, without a signature our courier is not able to leave any parcels.

Special delivery charges such as bulk pallet deliveries can be quoted upon request.

Where third party suppliers are used to make deliveries for Green Care, a separate level of terms and conditions may apply. Details of these can be obtained on request from Green Care.

Any claims from the customer of damage or theft of deliveries must be made to us in writing, within 5 days of delivery. After the 5 days we are unable to process any claims.

Shortages, damages and/or loss

The Buyer shall inspect Goods immediately upon delivery and give notice of any shortages, damages or order errors within 48 hours in writing to the Seller giving account of the issues. Claims for non-delivery of products must be submitted in writing, email or via phone to the Seller within seven days after an order placement or receipt of a delivery note, whichever is the earlier.

Goods or products that make up an order may be sent in instalments, where this occurs the Seller will accept any additional delivery charges at their cost.

If written notice, email or a phone call is not received within the above time limits, the Seller shall be cleared of all liability in respect of any shortages, damages or errors.

Product ownership and liability

On delivery and order all risks will pass to the Buyer of the goods. Ownership of Goods will remain with the Seller until payment has been made in full for the Goods and any other outstanding sums due to the Seller has been paid.

Until payment has been received by the Seller, the Buyer must hold the Goods on a fiduciary basis only and shall store the Goods such that they are clearly identifiable as being the property of the Seller. Access shall be provided by the Buyer for the Seller to investigate the Goods and access collection where necessary.

In the event of the Buyer (any individual or individuals) going into liquidation, having a winding up order put against them, being put under receivership or bankruptcy then the Seller shall have the right to gain access to the Buyer’s premises and retake possession of the Goods.

The Buyer has the right to use the Goods in the ordinary course of his business

Return of Goods

Goods may only be returned to the Seller with prior written agreement from the Seller and reference number which must be quoted on all accompanying documentation. Where goods are no longer required they must be returned within thirty days of receipt, unused, in perfect condition and sent back in their original packaging. Where goods are faulty or damaged the customer has a minimum of 30 days in which to return these goods. Unless agreed with the Seller in writing the Buyer will be liable for all additional return costs of products to the Seller.

The Seller accepts no responsibility for lost parcels without receipt of proof of postage. The Buyer is responsible for sending all goods back via the correct mode of transport and legislation appropriate to the returned products.

If goods have been ordered in error or are not as expected, a returns authorisation must be requested. The reference number issued by the Seller must be quoted on all accompanying documents. Goods must be returned within thirty days of receipt, unused, in perfect condition and sent back in their original packaging. Failure to do this on the part of the Buyer will not entitle the buyer to a full refund. Carriage for returned items are to be paid by the Buyer, your statutory rights are not affected. All goods returned must be sent back via the correct mode of transport and legislation appropriate to the returned products. Certain products which have specific use by dates or are manufactured to a Buyers Specification may be non-refundable, the Buyer will be made aware of these.

Items which are received damaged or faulty can be returned for a refund or exchange. Any costs spent by the Buyer in sending the item back will be refunded by their original payment method and on producing a relevant receipt.

The Seller will only accept returned goods where the shelf life expiry is less than three months on the goods purchased or agreed prior to return in writing with the Seller.

Where third party suppliers are used to make deliveries for Green Care, a separate level of terms and conditions may apply. Details of these can be obtained on request from Green Care.

Credit Accounts/Account Customers

These terms & conditions are for credit trade accounts ONLY. If you have not got a trade credit account with Green Care, orders must be paid for upon placing the order. Unless agreed by ‘the Seller’ in writing, standard payment terms state ‘payment is due 30 days’ from your invoice date. Known as the ‘Due Date’

Interest will be charged at 2% on all monies that are outstanding after the relevant Due Date. The Buyer shall in addition pay to ‘the Seller’ all legal and other fees, costs and expenses incurred by ‘the Seller’ in collection of any payments not made by the said Due Date

If full payment of both the invoice and interest charges have not been made within 4 months of the invoice date (Due Date), then the Seller will commence court proceedings to recover the debt.

The Seller has the right to terminate any or all contracts with any Buyer including credit accounts/account customers if:

  • The buyer fails to pay monies owed based on the Sellers payment terms
  • The buyer goes into liquidation, administration, receivership, insolvency or bankruptcy
  • The Seller has any doubt to the Buyers credit worthiness
  • The Seller has any doubt that their products are being used outside of the legislative guidelines
  • The Buyer commits any breach of their contract


Goods are sold on the understanding that they will only be used for their intended purpose and within the relevant UK legislation. The Seller accepts no responsibility for trained or untrained personnel without qualified supervision using or misusing the goods and equipment supplied by the Seller.

All offers on the Website are subject to stock availability and the Seller reserves the right to restrict or refuse any order at any time.

We take care at all times to ensure correct sizes, specifications and descriptions, and products are reasonably fit for purpose and are given as a guide and in good faith, these can be subject to alteration by the Seller without notice. All colours are as near as displayed on a computer monitor.

All stock is allocated on a first come first served basis once your order reaches our main server. The Seller does not guarantee the availability of any item based on the stock figures shown.


The Buyer will not be permitted to withhold payment of any monies accurately invoiced by the Due Date because of any dispute/claims against the Seller

Guarantee & liability

All items are guaranteed to the manufacturer’s warranty and will be reasonably fit for the purpose on the product label or in the suppliers and Green Care current literature. The Sellers liability for any direct loss or damage resulting from any breach of contract, faulty product or any other cause howsoever arising will be limited to the purchase price of the Goods. The Seller in no circumstances will be liable for any indirect or resultant damage that has been incurred through use of purchased products from the Website.



“By law, everyone who uses pesticides professionally must have received adequate training in using pesticides safely and be skilled in the job they are carrying out.”

As from the 26th November 2015 any individual who purchases pesticides authorised for professional use must ensure that the intended end user holds the relevant specified certificate/s. (Section 9 (5) The Plant Protection Products (Sustainable Use) Regulations 2012)

Pesticides approved for professional use must only be used by users holding the relevant specified certificate/s. (Section 8 (1) The Plant Protection Products (Sustainable Use) Regulations 2012)

(Part III of the Food and Environment Protection Act 1985, and related Codes of Practice)

More information on how to get the necessary certificates is available upon request, and a member of our team will get back to you.

Should you purchase this product please be aware that you are purchasing a professional pesticide product.

Always read the product label before use.